Private Intermediary Service
PAC-UK's Private Intermediary Service provides specialist support to adult adoptees and birth relatives who wish to reconnect with their relatives. The service also provides support to descendants and other relatives of deceased adult adoptees who wish to understand more about their relative’s birth history before adoption. Our expert team of highly skilled and experienced intermediaries and researchers will support you throughout the process. Our service includes a dedicated FamilyConnect Advice Line for advice, guidance and support and we also offer tracing and intermediary services.
- A specialist service
- FamilyConnect Advice Line
- Tracing and intermediary services
- Norcap Contact Register
- Meet our team
A specialist service

Phone 0300 1800 205 | Email familyconnect@pac-uk.org
We provide specialist advice, guidance, tracing and intermediary services to support everyone affected by adoption. If you are an adult adoptee or a birth relative who wishes to reconnect with someone lost to adoption our Private Intermediary Service can:
- Trace who you are trying to find and make the first contact on your behalf
- Negotiate an outcome that balances your needs and those of others involved
- Where contact is wanted, support all parties through the initial stages
- Offer specialist guidance throughout (our intermediaries have a wealth of experience in this complex area)
- Provide support where contact is not wanted and discuss ‘what next’
One of the key benefits of using a PAC-UK intermediary is the careful preparation that’s undertaken. Making an approach in this way shows your relative that you have their welfare in mind; our intermediary will provide support not just to you, but also to the person approached who may not feel able to confide in anyone else.
If you have been separated from a relative through adoption and would like to receive an intermediary service, please complete our expression of interest form or contact us (see dedicated number and mailbox below) for a discussion about your particular situation and for information about the costs of the service. You can also download our PAC-UK Private Intermediary Service Flyer.
The knowledge and professionalism of my PAC-UK Intermediary was remarkable. She kept me informed, calm and reassured throughout. My expectations were kept at a realistic level – I was excited by the journey and never given impossible hope. I got to meet my birth sisters and birth father. It was a joyous, life-affirming process from start to finish. I now have a peace I didn’t know I needed.Adult adoptee
FamilyConnect Advice Line
Our dedicated FamilyConnect Advice Line (0300 1800 205) supports adult adoptees, their descendants and birth relatives who wish to reconnect with their relatives - this line is open Monday 3.00pm to 6.00pm (excluding bank holidays), Tuesday 11.00am to 2.00pm and Thursday 1.00pm to 7.00pm. You can also email your enquiry to familyconnect@pac-uk.org.
Thank you, to you all at PAC-UK. From the bottom of my heart and my mother’s. My mother finally has a chance to close the door on her demons and I have the opportunity (hopefully one day) to be a sister. You have changed our lives. I hope you all realise the huge impact you are making on each of the cases that you take on. You are all absolute angels.Birth relative
Tracing and intermediary services
Many adult adoptees want to find out more about the reasons for their adoption which can lead to them searching for and sometimes contacting their birth family. We can advise you about accessing your adoption records to enable you to make an informed decision about whether to look for your birth family.
Our experienced researchers can trace relatives, or someone closely related to them and we can make intermediary contact with them on your behalf giving a better chance of a positive outcome and giving you support through this emotional process.
This service offers preparation for possible contact and/or reunion with birth relatives, as well as initiation of contact with birth relatives, in accordance with relevant legislation.
If you have been separated from a relative through adoption and would like to receive an intermediary service, please complete our expression of interest form. Completed forms are automatically forwarded to our FamilyConnect Advice Line who will contact you at the earliest opportunity to discuss the services you can access.
Norcap Contact Register
On 3 April 2020 services delivered by Adoption Services for Adults (ASFA), including the management of the Norcap Contact Register (NCR) transferred to Family Action, and will now be delivered by PAC-UK.
This means we can check the NCR for links on behalf of adult adoptees and their relatives. For all NCR enquiries email familyconnect@pac-uk.org or call our FamilyConnect Advice Line on 0300 1800 205 (opening hours listed above).
Meet our team
We have a team of highly skilled and experienced intermediaries and researchers who are passionate about adoption search and reunion and are proud to work within an agency rated as ‘Outstanding’ in all areas by Ofsted. They prepare and support you through the intermediary process, make a sensitive approach on your behalf and facilitate contact where this is wanted.