Advice and Support

Our purpose is to provide anyone who has been affected by adoption or other forms of permanent care, as well as the professionals who support them, with expert, independent advice and counselling.

National PAC-UK Advice Line

Our National PAC-UK Advice Line is available on 0300 1800 090 and is staffed by qualified and experienced PAC-UK counsellors/social workers who can provide advice and information on all aspects of adoption and other forms of permanent care. It is also the first port of call for enquiries about PAC-UK counselling and our other services. Like all PAC-UK’s services, the Advice Line is independent and confidential, within a safeguarding framework. Our London Education Advice Line is open each Thursday during school term times between 12.00pm and 2.00pm on the same number.

National PAC-UK Advice Line 0300 1800 090Opening Times
Monday10.00am to 4.00pm
Tuesday10.00am to 4.00pm
Wednesday10.00am to 7.30pm
Thursday10.00am to 7.30pm
Friday10.00am to 4.00pm

We also have a dedicated FamilyConnect Advice Line available on 0300 1800 205 to support adult adoptees, their descendants and birth relatives who wish to reconnect with their relatives - this line is open each Monday 3.00pm to 6.00pm (excluding bank holidays), Tuesday 11.00am-2.00pm and Thursday 1.00pm to 4.00pm. You can also email

PAC-UK Services

Service Feedback

PAC-UK aims to provide high-quality services that meet our service users’ needs. By telling us how we are doing, you can help shape these services in the future.

All your views, whether positive or otherwise, are important to us, as we are committed to improving the services we provide.

Download our Family Action Comments, Compliments & Complaints Leaflet and contact us if you require any further information.