Advice and Support

Our purpose is to provide anyone who has been affected by adoption or other forms of permanent care, as well as the professionals who support them, with expert, independent advice and counselling.

PAC-UK's Advice Line

The Advice Line is available on 020 7284 5879 (London office) and 0113 230 2100 (Leeds office) and is staffed by qualified and experienced PAC-UK counsellors who can provide advice and information on all aspects of adoption and other forms of permanent care. It is also the first port of call for enquiries about PAC-UK counselling and our other therapeutic services. Like all PAC-UK’s services, the Advice Line is independent and confidential, within a safeguarding framework. If your call is not urgent or you would like to discuss an issue in more detail we recommend you call after 5pm on Wednesday or Thursday. Our London Education Advice Line is open each Thursday during school term times between 12pm and 2pm.

London Office - 020 7284 5879 Leeds Office - 0113 230 2100
Monday 10.00am – 4.00pm Monday 10.00am – 1.00pm
Tuesday 10.00am – 4.00pm Tuesday 4.00pm – 7.00pm
Wednesday 2.00pm – 7.30pm Wednesday 1.00pm – 4.00pm
Thursday 2.00pm – 7.30pm Thursday 10.00am – 1.00pm
Friday 10.00am – 4.00pm Friday 10.00am – 1.00pm

We also have a dedicated Private Intermediary Service Advice Line available on 020 7284 5876 to support adult adoptees, their descendants and birth relatives who wish to reconnect with their relatives - this line is open each Monday 3.00pm to 5.00pm (excluding bank holidays) and Wednesday 6.00pm to 8.00pm. You can also email

PAC-UK Services

Service Feedback

PAC-UK aims to provide high-quality services that meet our service users’ needs. By telling us how we are doing, you can help shape these services in the future.

All your views, whether positive or otherwise, are important to us, as we are committed to improving the services we provide.

Download our Family Action Comments, Compliments & Complaints Leaflet and contact us if you require any further information.