Services for Birth Parents & Relatives

PAC-UK's specialist birth parent and relative support services include our First Family Service, face-to-face and telephone counselling, private intermediary services (for birth relatives of adults adopted as children) and support groups. Our PAC-UK Advice Line can provide you with more information on services you can access in your region and associated fees where applicable.

Advice Line

advice lineOur London office based telephone Advice Line 020 7284 5879 is open Monday, Tuesday and Friday 10.00am-4.00pm, Wednesday and Thursday 2.00pm-7.30pm (excluding bank holidays).

Our Leeds office based telephone Advice Line 0113 230 2100 is open Monday, Thursday and Friday 10.00am-1.00pm, Tuesday 4.00pm-7.00pm and Wednesday 1.00pm-4.00pm (excluding bank holidays).

You can also email to request a call back. 

We also have a dedicated Private Intermediary Service Advice Line available on 020 7284 5876 to support adopted adults and birth relatives who wish to reconnect with their relatives - this line is open each Monday 3.00pm to 5.00pm (excluding bank holidays) and Wednesday 6.00pm to 8.00pm. You can also email to request a call back.   

First Family Service

If your child no longer with you or is there a chance this may happen we offer free advice and support for birth mothers, fathers and relatives.

We know how traumatic losing a child can be. We know that you will always be family to your child. We aim to help you improve the outcome for any future children you may have.

Our First Family Service can:

  • Listen to your story and how you are feeling about your child’s adoption.
  • Explain the often confusing process of adoption and what that means for you and your child – now and in the future.
  • Help write a letterbox letter. Most people find the first one particularly difficult.
  • Help you to write a letter for your child for when they are older explaining what happened and how you feel about it.
  • Let you know how other parents like yourself feel. We run friendly support groups in some areas.
  • Look at the reasons your child was removed and what you can do to keep a future child if you want to.
  • Meet with you in a convenient place and discuss what is most helpful to you. What you say is confidential.

Our First Family Service has its own Action Line that you can call and leave a message requesting a call back or text on 07975 846 249.

Alternatively, you can email and we will respond to your request at the earliest possible opportunity.

Download our First Family Service leaflet for your region:

Birmingham | Leeds & NorthLondon & South | Liverpool | North East | North West 

Face-to-Face & Telephone Counselling

Counselling is likely to be short term (usually up to six sessions). The first session serves as an assessment allowing you and the counsellor to clarify your needs. Consideration will be given to a stated preference regarding gender and ethnicity of the counsellor.

Private Intermediary Service (for birth relatives of adults adopted as children)

We provide counselling, tracing and intermediary services to support everyone affected by adoption. If you have lost someone to adoption we can:

  • Trace the adopted adult and make the first contact on your behalf.
  • Support both parties through the initial stages of reunion.
  • Offer specialist guidance throughout (our counsellors have a wealth of experience in this complex area).

In the first instance please telephone us (see our Advice Line numbers listed above) for a discussion about your particular situation and for information about the costs of the service.

On 3 April 2020 services delivered by Adoption Services for Adults (ASFA), including the management of the Norcap Contact Register (NCR) transferred to Family Action, and will now be delivered by PAC-UK.

This means we can check the NCR for links on behalf of adopted adults and their relatives, and can also take registrations from new applicants. For all NCR enquiries email or call our Private Intermediary Service Advice Line on 020 7284 5876 (opening hours listed above).

Support Groups

PAC-UK hosts a range of support groups for birth parents. All groups are informal, confidential and free of charge. For further information please call our confidential Advice Line (phone numbers listed above) or email

'The forgotten voices of birth families' short-film

We premiered 'The forgotten voices of birth families’ at our 'Voices of birth parents: Loss, hope and change' event that took place on Wednesday 20 October 2021 during National Adoption Week. A huge thank you from all at PAC-UK to our incredible PAC-UK Birth Parent Group for sharing their stories.

Service User Feedback

Birth Mother - "You feel like you’re the only one and when you’re in a group like this, you realise that you’re not."


Birth Mother - "The support I received helped me to understand my situation better and I now know more about adoption."


Birth Relative - "It’s helped me to come to terms with my granddaughter’s adoption."