First Family Service for Birth Parents and Birth Relatives

Is your child no longer with you or is there a chance this may happen? Free advice and support for birth mothers, fathers and relatives.

  • We know how traumatic losing a child can be.
  • We know that you will always be family to your child.
  • We aim to help you improve the outcome for any future children you may have.

Our First Family Service can:

  • Listen to your story and how you are feeling about your child’s adoption.
  • Explain the often confusing process of adoption and what that means for you and your child –now and in the future.
  • Help write a letterbox letter. Most people find the first one particularly difficult.
  • Help you to write a letter for your child for when they are older explaining what happened and how you feel about it.
  • Let you know how other parents like yourself feel. We run friendly support groups in some areas.
  • Look at the reasons your child was removed and what you can do to keep a future child if you want to.
  • Meet with you in a convenient place and discuss what is most helpful to you. What you say is confidential.

Services we offer

First Family Action Line

Our First Family Service has its own Action Line that you can call and leave a message requesting a call back or text on 07975 846 249.

Alternatively, you can email and we will respond to your request at the earliest possible opportunity.

Advice Line

advice lineOur London office based telephone Advice Line 020 7284 5879 is open Monday, Tuesday and Friday 10.00am-4.00pm, Wednesday and Thursday 2.00pm-7.30pm (excluding bank holidays).

Our Leeds office based telephone Advice Line 0113 230 2100 is open Monday, Thursday and Friday 10.00am-1.00pm, Tuesday and Wednesday 4.00pm-7.00pm (excluding bank holidays).

Face-to-Face Counselling

Counselling is likely to be short term (usually up to six sessions). The first session serves as an assessment allowing you and the counsellor to clarify your needs. Consideration will be given to a stated preference regarding gender and ethnicity of the counsellor.

Telephone Counselling

Formal telephone counselling sessions can be arranged. An initial face-to-face session is recommended.

Intermediary Service

This service offers preparation for possible contact and/or reunion with a now adult adopted son or daughter, as well as initiation of contact with them, in accordance with relevant legislation.


PAC-UK hosts a range of support groups for Birth Parents. All groups are informal, confidential and free of charge. If you require further information or have questions about any of our support groups please call our confidential Advice Line (phone numbers listed above) or email

PAC-UK First Family Service Leaflet (London/South)
PAC-UK First Family Service Leaflet (North)

PAC-UK First Family service user feedback

Birth Mother - "You feel like you’re the only one and when you’re in a group like this, you realise that you’re not."

Birth Mother - "The support I received helped me to understand my situation better and I now know more about adoption."

Birth Relative - "It’s helped me to come to terms with my granddaughter’s adoption."